Refund & Cancellation Policy

Last updated: August 25, 2026

In short: 14-day money-back guarantee on your first subscription purchase, no questions asked. Cancel self-serve anytime — you keep access until the end of the period you paid for, and we don't charge you again.

1. Who processes your payment

Driftwitness subscriptions are sold through Polar.sh, our Merchant of Record. Polar.sh is the seller of record for your purchase: it processes the payment, issues the invoice, and handles applicable taxes (such as US sales tax and EU VAT). Its checkout terms apply alongside this policy, and all refunds are issued through Polar.sh back to your original payment method.

2. 14-day money-back guarantee

If Driftwitness isn't right for you, email [email protected] within 14 days of your first subscription purchase and we will refund it in full. No questionnaire, no hoops.

This guarantee applies once per customer, to your first paid purchase (monthly or annual). It does not reset if you cancel and re-subscribe later.

3. Renewals

Subscription renewals are charged automatically at the start of each billing period. Renewal charges are generally not refundable, because you can cancel at any time before renewal (see below). Two exceptions where we will always make it right:

• Billing errors — duplicate charges, or charges after a confirmed cancellation, are refunded in full.
• Where the law requires it — nothing in this policy limits any non-waivable refund right you have under the consumer law of your country.

If a renewal caught you by surprise, contact us promptly — reasonable requests made shortly after an unintended renewal are usually accommodated.

4. Cancellation

• You can cancel self-serve, at any time, from your account settings — no email required, though [email protected] works too.
• Cancellation stops future charges. Your service continues until the end of the billing period you already paid for.
• We do not issue prorated refunds for the unused remainder of a billing period. You simply keep access until the period ends.
• Your data remains exportable for a reasonable period after cancellation, after which it is deleted in line with our Privacy Policy.

5. Plan changes

• Upgrades take effect immediately; the price difference is handled by Polar.sh at checkout.
• Downgrades take effect from your next billing period.

6. EU and UK customers

If you are a consumer in the EU or UK, you may have a statutory 14-day right of withdrawal for online purchases. Our 14-day money-back guarantee is designed to meet or exceed that right for your first purchase. By starting to use the service immediately, you consent to immediate performance; your money-back guarantee is unaffected.

7. How refunds are paid

Approved refunds are issued by Polar.sh to your original payment method. They typically appear within 5–10 business days, depending on your bank. We cannot issue refunds to a different card or account.

8. A note on chargebacks

If a charge looks wrong, please contact us before disputing it with your bank — we resolve genuine billing problems quickly, and a conversation is faster than a chargeback for everyone.

9. Contact

Refund and billing questions: [email protected]