Terms of Service

Last updated: August 25, 2026

In short: Driftwitness monitors websites you are authorized to monitor, on a best-effort basis, for a subscription fee billed through our payment provider. Don't add sites you have no rights over, and don't rely on us as your only safeguard — we can't guarantee we catch every change.

1. Who we are

Driftwitness ("we", "us") is a website change-monitoring service for marketing agencies, operated by Nisha Gupta, a sole proprietor based in India. You can reach us at [email protected].

By creating an account or using the service, you agree to these terms. If you use Driftwitness on behalf of an agency or company, you confirm you have authority to bind that organization, and "you" means that organization.

2. What the service does

Driftwitness periodically crawls web pages you add to your account, detects SEO-relevant changes (such as changes to titles, meta tags, headings, structured data, robots directives, and page content), stores snapshots of those pages, and reports the changes to you — including in white-label reports you can share with your clients.

3. Your account

You must provide accurate account information and keep your login credentials secure.
You are responsible for all activity under your account, including activity by team members you invite.
You must be at least 18 years old to use the service.

4. Authorization to monitor websites

This is the most important promise you make to us:

You warrant that, for every website you add to Driftwitness, you own the site or have the site owner's authorization to monitor it. For agencies, this typically means your client has engaged you to work on their site.
You are solely responsible for obtaining and maintaining that authorization. If a site owner tells you (or us) to stop, you must remove the site promptly.
If we receive a credible complaint that you are monitoring a site without authority, we may pause monitoring of that site and ask you to confirm your authorization.

5. Acceptable use

You must not use Driftwitness to:

monitor websites you have no rights or authorization over;
circumvent paywalls, logins, rate limits, CAPTCHAs, or any other access controls;
scrape or republish third-party content beyond the change-monitoring purpose of the service;
probe, attack, overload, or interfere with any website or with Driftwitness itself;
break any applicable law, or a monitored site's terms where those terms lawfully bind you.

We may suspend or terminate accounts that violate this section.

6. White-label reports

Reports you generate can carry your agency's branding. You are responsible for what you present to your clients, including any claims you make about the data. We are not a party to your client relationships.

7. Payments and billing

Paid plans are sold through our payment provider, Polar.sh, acting as Merchant of Record. Polar.sh is the seller of record for your transaction, processes your payment, and handles applicable taxes such as US sales tax and EU VAT. Its checkout terms apply to the transaction in addition to these terms.
Subscriptions renew automatically at the end of each billing period until you cancel.
You can cancel anytime from your account — see our Refund & Cancellation Policy for how refunds and cancellation work.
We may change prices with reasonable advance notice; changes apply from your next billing period, never retroactively.

8. Service levels and disclaimers

Please read this section carefully — it limits what you can expect from us.

Monitoring is best-effort. We do not guarantee that every change on a monitored page will be detected, that crawls will run at exact intervals, or that the service will be uninterrupted or error-free. Websites block crawlers, render content dynamically, and change in ways automated tools can miss.
Driftwitness provides *evidence and alerts*, not advice. It is not a substitute for your own professional judgment, backups, or version control.
The service is provided "as is" and "as available", without warranties of any kind, express or implied, to the fullest extent permitted by law.

9. Data we store

We store snapshots of monitored pages, detected changes, and related metadata so we can show you what changed and when.
Snapshots and change history are retained for 90 days on active accounts, after which older data may be deleted or archived. When you delete a site or close your account, we delete its associated snapshot data within a reasonable period.
The content of monitored pages belongs to the respective site owners; we store it solely to provide the service to you.
Our Privacy Policy explains how we handle personal data.

10. Intellectual property

We own the Driftwitness software, branding, and service. You own your account data and your reports' branding. You grant us the limited rights needed to operate the service for you (for example, to crawl the sites you add and store the resulting snapshots).

11. Suspension and termination

You may stop using the service and cancel at any time.
We may suspend or terminate your account for material breach of these terms (especially Sections 4 and 5), for non-payment, or if required by law. Where reasonable, we will warn you first and give you a chance to fix the problem.
On termination, your right to use the service ends. We will make your data available for export for a reasonable period where practical.

12. Limitation of liability

To the fullest extent permitted by law:

We are not liable for indirect or consequential losses — including lost profits, lost rankings, lost clients, or lost data — arising from your use of, or inability to use, the service. In particular, we are not liable for losses caused by a change we failed to detect or reported late.
Our total aggregate liability for all claims relating to the service is limited to the amount you paid for the service in the 12 months before the event giving rise to the claim.

Nothing in these terms excludes liability that cannot be excluded under applicable law, including under Indian law or, where it applies to you, mandatory consumer protection law in your country.

13. Your indemnity

You will indemnify us against third-party claims arising from your breach of Section 4 (authorization) or Section 5 (acceptable use) — for example, a claim by a site owner that you monitored their site without authority.

14. Changes to the service and these terms

We may improve or change the service over time. We may also update these terms; if a change is material, we will notify you by email or in-app at least 14 days before it takes effect. Continuing to use the service after that date means you accept the updated terms.

15. Governing law and disputes

These terms are governed by the laws of India. The competent courts at our registered place of business in India have exclusive jurisdiction, except where mandatory law in your country of residence gives you the right to bring claims locally.  Before going to court, please contact us — most issues can be resolved by email.

16. Contact

Questions about these terms: [email protected]